Tag: Service Cloud

Week of Anna Loughnan

Every week the GIF Squad tries to feature a person we feel contributes to the Salesforce community #Ohana. Check out who is in the spotlight this week and be sure to connect further using the links at the bottom of this post!

Title and Current Employer

Customer Success Manager, Todd Digital

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Certifications

  • Salesforce Certified Administrator   November 1, 2016
  • Salesforce Certified Sales Cloud Consultant   August 30, 2017

Trailhead

Currently at 300 badges and counting!

Salesforce Trailblazer Community Group Leader?

Yes, leader of the Wellington, New Zealand user group. Since taking on the leadership (approx 2 1/2 years ago), the group has grown significantly and is a vibrant group with large meeting attendance, despite the relatively small size of the city.

Favorite Salesforce Feature

Service Cloud

Salesforce’s Biggest Opportunity for Improvement

Community Cloud

Fun Facts about me:

  1. Has the dream job of Customer Success Manager although not working for Salesforce (her company used the job title and description from the Salesforce CSM role!). Headhunted earlier in 2018, specifically because of being so active within the Salesforce Ohana.
  2. Has presented / spoken at Salesforce events in 3 countries!
  3. Planning next year’s trips around Sydney World Tour, Yeur Dreaming, and DF19!
  4. Established a regular Trailhead Tuesday event because, you know, organising and hosting monthly user group meetings, just don’t take up enough time!
  5. When not immersed in the world of Salesforce one way or another (on Trailhead, organising Trailhead Tuesdays and user group meetings, doing some paid Salesforce work, etc etc), she gives up the rest of her time to help in organising the sport of underwater hockey at her son’s secondary school!

Most Identifies With This Salesforce Mascot:

Cloudy – white and soft and cuddly but also very stubborn 🙂

Favorite GIF

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Connect with me:

The Trailblazer Community

Twitter 

LinkedIn

 

 

 

 

 

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Week of Clayton Mitchem

Every week the GIF Squad tries to feature a person we feel contributes to the Salesforce community #Ohana. Check out who is in the spotlight this week and be sure to connect further using the links at the bottom of this post!

Title and Current Employer

Consultant, Deloitte

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Certifications

  • Salesforce Certified Administrator June 1, 2018
  • Salesforce Certified Service Cloud Consultant July 24, 2018

Trailhead

Currently at 103 badges and counting!

Salesforce Community Group Leader?

No

Favorite Salesforce Feature

Omni-Channel Presence and Routing in Service Cloud! The routing and prioritization of cases make life easier for agents and keep SLA’s intact.

Salesforce’s Biggest Opportunity for Improvement

Getting more things out of classic and fully up and running in lightning. Knowledge is a prime example of a feature that would be incredible if so much of it didn’t get left in classic.

Fun Facts about me:

  1. I went back to college at 36 to try and earn my degree! I hope to graduate in 2020 or 2021
  2. My favorite book is John Steinbeck’s East of Eden, my favorite movie is O Brother Where Art Thou and my favorite band is the Old 97’s
  3. The writings and spoken word of Henry Rollins best known for being in the band Black Flag have been a huge influence on my life.
  4. My music tastes range from alt/texas/outlaw country to punk to trip-hop/downbeat.
  5. I just started my Salesforce career at 37 and it is my 3rd career path since I was 17. I spent almost 10 years in the Navy where I was a Persian linguist then 10 years in IT support.

Most Identifies With This Salesforce Mascot:

Cloudy! I like that her bio says “Cloudy brings out the best in everyone and encourages you to tap into your own unlimited potential.” We all need someone like that in our lives.

Favorite GIF

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Connect with me:

The Trailblazer Community

Twitter 

LinkedIn

 

 

 

 

Would you like to be featured in an upcoming post? Fill out this form! Thanks!